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Why Customer Service is Failing in Grenada (and How We Can Fix It)

Let’s be honest for a minute — Grenada has a reputation for being one of the friendliest places in the Caribbean. Visitors rave about our warmth, our smiles, and our laid-back charm. They call us “kind people,” and in many ways, they’re right. We’re a community built on hospitality and heart. But talk to a fellow Grenadian about their experiences with customer service, and the story takes a different turn. The smiles fade, the warmth disappears, and too often, we’re left with rudeness, attitude, or indifference. Somewhere along the line, something changed — and it’s time we talk about it. When the Smile Is for Tourists Only It’s no secret...